Friday, 10 August 2012

Good Time or Bad Time!!

When you get a customer on a call, we always ask a question " Is it a good time to talk to you?". Most of the times, the immediate response is a big "NO".

Yes, it is good to ask prospect's permission to have a quick discussion. But let us ask the same question in a different way "Did I catch you at a bad time?" I am sure that you can see the difference in prospect's response. You would get either of this two responses 1. Yes it is a bad time. 2. No, we can talk.

If the prospect says Its a bad time, you can ask for his convenient time to connect back with him and make sure that you are reaching him at the mentioned time.

If the prospect says we can talk, Bingo!!! Start your sales pitch.

Try this and let me know your feedback. Feel free to post your way of starting a conversation with the customer.

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